Service Delivery PDF Download

Service Delivery PDF
By:Great Britain. Office of Government Commerce
Published on 2001 by The Stationery Office

Service Delivery covers the service the business requires of the provider to enable adequate support to the business users. This publication is concerned with the delivery of a quality, cost-effective IT service. It advocates establishing Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing the functions which must be in place in order to provide the agreed services. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. Topics covered include: - Service Level Management - Financial Management for IT Services - Capacity Management - Availability Management - IT Service Continuity Management.

This Book was ranked at 21 by Google Books for keyword Accounting Governmental Business Money.

Book ID of Service Delivery's Books is Bo6xVZ3IsSwC, Book which was written byGreat Britain. Office of Government Commercehave ETAG "xvjA++oSLyw"

Book which was published by The Stationery Office since 2001 have ISBNs, ISBN 13 Code is 9780113300174 and ISBN 10 Code is 0113300174

Reading Mode in Text Status is false and Reading Mode in Image Status is true

Book which have "376 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

eBook Version Availability Status at PDF is falseand in ePub is false

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